Purchase and Return Policy
All Sales are final in this department. However, we would like to attempt to assist you if you have ordered in error. If we are able to assist you with a return, there will be a minimum of a 35% Restocking charge, non-refundable $5.00 Handling Fee/Small Order Fee (where applicable) and Round Trip Shipping Charges Deducted from any credit applied to your account.
Please call us for a Return Authorization and the return must be received back to the shipping location no later than 10 days from the order date. Our handling fee is non-refundable and the return credit, once approved will be charged round trip shipping charges. Please do NOT return merchandise without authorization, your merchandise will be lost and credit cannot be issued. In addition, your unauthorized return order may be refused by the warehouse and returned to you. If you refuse an order, there will be a 100% restocking charge. If you would like to cancel an order, please call us immediately for a cancellation ID. Once the order process has begun, cancellation will be regarded as a return and all return policies will apply. Please do not E-mail cancellation requests: a cancellation transaction ID is required.
The shopping cart can only estimate shipping charges. It may be necessary for us to contact you for additional charges. If you require express delivery, please call us. Additional charges are required. **Certain orders due to size, weight, combined weight cannot ship via UPS or will require additional charges due to size or weight. We will contact you with a quote if your order exceeds the guidelines for standard ground shipping. The shopping cart will calculate standard UPS Shipping and will not always calculate multiple cases- there may be additional charges required if your exceeds the standard shipping guidelines including oversized packages or orders where there are more than 3 cases & orders that require shipment via Common Carrier. Shopping cart calculated shipping costs are based on shipments made from a warehouse within your area. In the event that a product is not available in the nearest warehouse to your shipping location, additional charges may be required.
When can you expect your order to ship?
Most orders ship within 2-7 business days.
We accept Visa MasterCard and American Express. We do not accept Checks. If you selected to pay by Money order. Please send Money Order to: Twin Supply Inc., 19 Potter Ave, Staten Island, N.Y. 10314.
In the event a product is listed at an incorrect price due to a typographical error, Twin Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Twin Supply shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Twin Supply shall issue a credit to your credit card account in the amount of the incorrect price.